Ombudsman

Facing flak over increasing consumer complaints, telecom service providers on Monday announced the setting up an Office of Ombudsman for telephone users.
Consumers will be able to directly take their complaints to the Ombudsman and the decision taken would be binding on operators. If you are not satisfied by their decision, you are free to take their grievance to any other forum like the consumer courts.
So bother with the Ombudsman when there is consumer court - because consumer court deals with all problems and not just telecom related; might take while for your case to be addressed.

What is Ombudsman?
According to dictionary.com ombudsman is -
1. a government official who hears and investigates complaints by private citizens against other officials or government agencies.
2. a person who investigates and attempts to resolve complaints and problems, as between employees and an employer or between students and a university.